HendersonvilleRestaurant.com Blog

To all employees:
No one likes customer complaints. Like bad news, complaints tell us things are not right.Our feelings can be hurt. Dealing with them can be awkward and embarrassing. Handled incorrectly,a small inconvenience can become a full blown catastrophe, ruining an event for lots of folks and turning a great, fun occasion […]

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I recently organized a get together at xxxx restaurant for a group of us at work. Everything was OK until they brought the check, then everything went hey-wire. The manager came out and you would have thought we had committed a horrible crime! She shouted that the server was very upset and they would have […]

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Hold the Lemon!
Next time you’re brought water or tea in a restaurant, it might be best to say “No Thanks” when offered a lemon wedge…unless you’re certain that restaurant is different than about 2/3’s of those tested a recent report…YUCK!
Like probably everybody else in the world, I’ve squeezed and dropped the harmless, yellow beauty in […]

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Our View:
For good service I tip well. When extra good service makes the experience much better, I tip more. For nonchalant service (AKA what you can expect at most restaurants), I still tip 15% or more because I appreciate the difficulties of the wait staff job and the fact that servers are dependant on tips […]

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My husband and I patronized Binion’s on Wednesday evening around 6pm. There were two young women behind the hostess desk who did nothing to make us feel welcome-they seemed in a daze. When we entered the seating area, we noted there were empty tables , so we didn’t understand the wait, but assumed it was […]

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A local steakhouse sells cards for $60 that gets you 24 meals for the price of 12. They also have an early bird special. Some fast food places give out coupons. Have you thought about doing any of this?
Restaurant Response:
Each of our restaurants have several items on the menu which represent “Good Buys” if you […]

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Today, February 4th,Kelsey’s introduced some exciting changes to the menu. Some will say it’s about time, I know. We now have separate LUNCH, DINNER & LOUNGE menus. A few of the changes:
1-Appetizers-Several new items plus a large/regular size Sampler Platter.
2-Salads-Two new salad entrees.
3-Sandwiches-A new Chicken Parmesan sandwich at lunch for $6.99.
4-Lunch Features-New are Fish’n Chips,Baked […]

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My husband and I visited the Poplar Lodge for supper this past Friday. The drive up to the Lodge was beautiful and the Lodge itself was great. We had 8:00 reservations and had to wait a few minutes for a table. We […]

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Hello! We are coming to Poplar Lodge for dinner with a large group. My son will be along and has an allergy to peanuts and tree nuts. Are there any menu items we need to be aware of? Also, are any items cooked in the same area as nut products and is […]

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